Return and refund policy
1. Payment Change
Customers should check the condition of the goods and can exchange/return them immediately upon delivery/receipt in the following cases:
Incorrect item type or model compared to the order placed or the website at the time of ordering.
Insufficient quantity or incomplete set as per the order.
External damage such as torn packaging, peeling, breakage, etc. Customers must provide a payment commitment form to prove the deficiencies in order to complete the return/exchange process.
2. Determining the Notification and Payment Time for Changed Products
Notification time for exchange/return: within 48 hours of receiving the product in cases of missing accessories, gifts, or overflow.
Product shipping time: within 14 days of receiving the product.
Product exchange location: Customers can send the product directly to our office/store or send it via postal service.
In case you have any feedback/complaints regarding product quality, please contact our customer service hotline.